Work

My work spans enterprise UX, usability strategy, digital transformation, and human-centred design across complex business environments. These case studies illustrate how I approach challenges beyond the interface—considering users, workflows, technology, business requirements, and the conditions needed to make design effective.

Aerospace & Technology

Shaping an Enterprise Usability Services Proposal

Developing a strategic approach to enterprise usability services for a complex aerospace and technology environment. The engagement involved shaping a proposed usability services capability, defining its operating approach, and connecting user-centred design practices with broader enterprise needs.

Agricultural Finance

Improving an Enterprise Portal Experience

Examining an enterprise portal experience in agricultural finance, with a focus on usability, information access, and the needs of users navigating business-critical services. The work demonstrates how structured user-centred design can help identify experience issues and inform improvements to an enterprise-facing digital platform.

Consumer Goods & Manufacturing

Evaluating Regulatory Readiness for a New Product

Assessing the regulatory readiness of a proposed hand sanitiser product, considering the requirements and operational factors relevant to bringing a product to market. The engagement illustrates the role of structured analysis in identifying potential gaps, clarifying requirements, and informing decisions before implementation.

Financial Services

Improving Usability in Complex Financial Workflows

Investigating usability challenges in complex financial workflows, where the accuracy and efficiency of user interactions are important to business operations. The work focused on understanding interaction problems and using usability analysis to inform a more effective experience for users working with financial processes.

Pharmacy & Healthcare

Reimagining a Patient-Centred Service Experience

Exploring how a patient-centred service experience could be improved by considering the needs of patients alongside the operational and organisational realities of healthcare delivery. The work used a structured approach to service design and roadmap development to connect experience opportunities with a practical path forward.

Retail Pharmacy

Establishing Design Standards for Enterprise Workflows

Addressing the need for consistent, usable enterprise workflows in a retail pharmacy environment. The engagement focused on establishing design standards that could help guide interface and workflow decisions across business-critical systems, supporting a more coherent approach to enterprise design.

Supply Chain & Logistics

Designing for Constrained Enterprise Devices

Designing an enterprise application experience for handheld devices operating under technical and interface constraints. The work required attention to task efficiency, usability, and the realities of working with limited device capabilities, demonstrating how user-centred design can adapt to demanding operational environments.

Telecommunications

Designing a Business Mobile Experience

Exploring the design of a mobile experience for business users in telecommunications. The engagement considered the relationship between user needs, mobile interaction patterns, and business requirements to inform an experience suited to professional and operational contexts.

Simplifying Digital Self-Service Experiences

Examining digital self-service experiences in telecommunications, with an emphasis on making online interactions easier for customers to navigate and complete. The work demonstrates the importance of understanding customer needs and interaction barriers when designing digital services that support independent task completion.